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  • Utilities

    Utilities

    Digitalization of the energy transition

    Why should also you trust us? Here’s what we bring to the table:

    • Substantial industry expertise and years of experience in all energy sector processes
    • Partner in publicly funded research projects in the energy sector
    • SAP expertise in the utilities industry and its unique characteristics, which makes us a reliable service provider to small, mid-sized, and even large utility companies
    • End-to-end customer support, from process and organizational guidance to strategic IT consulting and project management (along with hosting and application support if required)
    • Our partnership with PROLOGA in waste disposal and recycling complements our portfolio
    Dr. Georg Flaetgen

    Dr. Georg Flaetgen
    Team Lead, Utilities/Public Business Unit

    “We're passionate about providing consulting to utility companies and have been a recognized partner in this field for many years.”

    Let our expertise work for your success

    • SAP S/4HANA - SAP S/4HANA for Utilities

      Do you have questions about implementing SAP S/4HANA? Are you looking for the right transformation scenario and the best implementation strategy? Are you having trouble grasping the brownfield, greenfield, and BLUEFIELD™ approaches? Do you need advice and assistance with strategic analysis of your system landscape, the associated business processes, and the development of a roadmap for your digitalization strategy?

      Based on our experience in many preliminary studies and implementations, we can support you in examining the different procedures and finding the right operating model for you.

      Or are you already one step further and thinking about mix & match? Even though SAP has announced that it will extend the maintenance of SAP S/4HANA until 2040, the utilities industry is dealing with questions of the use of the on-premises solution SAP S/4HANA for Utilities/SAP for Utilities and also the use of SAP Cloud for Utilities for optimal realignment - these solutions are also combinable (mix and match) in case it is required.

      SAP Cloud for Utilities does not replace the familiar SAP IS-U, but it is a functional addition, an alternative in the age of digitalization: lean, optimized, available as Software-as-a-Service (SaaS). It is constantly being further developed by SAP in order to be able to offer valid end-to-end processes for all market roles in the future.

      From initial workshops and preliminary projects to the implementation of S/4HANA, S/4 for Utilities or cloud solutions - as a certified SAP Gold Partner with many years of S/4HANA expertise in the utilities industry, we are the right partner for your chosen approach - rounding our services off, we also offer the option of hosting your solution.

    • SAP system landscape for utilities

      Forward-looking technologies, innovations, competitive pressure, trend reversal of digitalization - powerful words that have also accompanied the energy industry on a massive scale in recent years. Hardly any other industry has experienced such a turnaround as the utility industry. A must: industry-specific solutions to be prepared for the future. Also in this case SAP is a pioneer. And we, as an expert and trusted partner, are actively on the move for our customers and those who want to become one.

      Some people find it difficult to find their way through the jungle of innovations and changes in terminology. Simply and to the point, these are the essentials of the modular portfolio:

      SAP S/4 for Utilities: The successor product to SAP ECC with IS-U. The familiar functionalities of SAP IS-U are complemented by modular functionalities that are available on-premises or as a cloud solution.
      SAP Cloud for Utilities: Not a replacement for IS-U. This software-as-a-service solution enables, depending on its configuration, the use of multi-services offered by SAP. Through a hybrid approach, for example components of the CX suite, such as the Sales Cloud, can be used, while the regulatory processes can be mapped in the SAP Market Communication Cloud.

      SAP Market Communication Cloud: Often referred to as Maco Cloud, enables the provision of regulatory processes.  

      SAP Cloud for Energy: SAP's public cloud solution combines Big Data-enabled energy and water data management on an open platform with easy-to-manage integration into established processes and IT infrastructures as well as intelligent and industry-relevant analytics.
      Integration: The integration of the cloud components, such as the CX suite described above, the Cloud for Energy, the Market Communication Cloud or even the cloud solution for asset management is done via cloud integration - simple, pragmatic and with SAP on-board resources.

      And if you need advice, we are there to optimize and harmonize with you - your processes, business procedures, technologies and your system landscape.

    • Process and strategic consulting

      Are you facing new challenges in the form of new sales models and business areas, increased price pressure, changing customer needs, and digitalization?

      We can help you strategically reposition your business, harmonize your processes, and optimize your IT systems. Let our years of experience in process consulting and the structural realignment of business models in the utility sector win you over.

      Of course, our experts will also advise you on questions regarding the scope of functions, architecture variants, integration scenarios, customization and individualization options related to SAP S/4HANA for Utilities/SAP for Utilities and the supplementary function package SAP Cloud for Utilities.  Especially the mapping of the functions and processes, available with Cloud for Utilities, as well as the new option of combining the solutions (mix & match), require a fundamental consultation for the future target architecture of your SAP solution.

    • SAP C/4HANA - SAP CX

      In the age of digitalization, SAP’s previous CRM solution is no longer enough. With C/4HANA, the latest generation of SAP CRM, we can give you a 360-degree view of your customers into everything from initial leads to eventual services. We'll also ensure that overarching customer processes are tightly intertwined with your back-end system: from lead to service. Overarching customer processes are closely interlinked with your back-end system - "customer experience" solutions that SAP simply refers to as CX. This includes Commerce Cloud, Sales Cloud, Marketing Cloud, Data Cloud and Service Cloud.

      Of course, you are wondering what the exact difference is between SAP Cloud for Utilities and SAP C/4HANA/the SAP CX solution. In short: The CX solution is a supplement to the SAP Cloud for Utilities to shorten and streamline your sales process, to address your customers better, more targeted and more individually, to increase the "buying experience", to analyze your customer data optimally under all aspects of the EU GDPR and to make it usable for your evaluations and future addresses.

      Meanwhile, we'll support you in making your sales processes shorter and leaner, addressing your customers in better, more targeted, and more individual ways; improving the buying experience, and optimally analyzing your customer data and rendering it usable for your reports and future activities – all in compliance with EU GDPR.

      The icing on the cake for an omnichannel customer approach is that Emarsys is conquering the market as an SAP all-rounder: industry-specific targeted customer approach across a wide range of channels as a perfect interaction with your customers, evaluable and scalable due to the support of AI based on the presentation of predictive models.

    • E-mobility

      The ways in which we get around are changing and forcing us to rethink existing mobility concepts. Based on the latest market developments, we can develop location studies, offer recommendations, and design and implement your IT infrastructure for you. We provide one of Germany’s largest energy providers with conceptual advice across multiple departments on a daily basis.

    • SAP HXM and SAP SuccessFactors

      Many utility companies trust in our knowledge and experience in human resource management. In addition to SAP SuccessFactors, we also provide consulting on the implementation of SAP HXM components. We can handle application support and operations for your SAP HXM solution, as well – including at our own data center.

      We support nearly every module of SAP’s Human Experience Management solution in our products. Our experts have been trained in the core functions for payroll accounting (PY), time management (PT), personnel administration (PA), and organizational management (OM), as well as in ESS/MSS, the self-services this on-premise HXM solution offers for your employees.

      Do you want to modernize your company's HR activities with SAP SuccessFactors? As a cloud solution, SAP SuccessFactors adapts flexibly to your needs.

      We'll support you in deciding which modules of this HR solution are the best fit for your IT landscape. You can decide whether to implement SAP SuccessFactors from a functional, technical, and commercial perspective.

      If you’re not convinced by the responsiveness and flexibility of the SAP SuccessFactors cloud solution, we can also advise you on the further development of your SAP HXM solution.

    • SAP Ariba

      Digitalize your purchasing department! With more than 30 years of expertise, we work with our customers to develop smart solutions that optimize their purchasing and simplify their business processes. By offering outstanding integration of the processes in SAP S/4HANA and existing SAP ERP environments, SAP Ariba and SAP Ariba Network are combined to create ideal purchasing processes through hybrid system usage.

    • Waste and recycling

      We work with a strong partner in the waste and recycling sector. PROLOGA is a software development and consulting firm for the utility and waste disposal industry. It has been developing SAP software solutions for its own customers for more than 20 years. PROLOGA is also an SAP development and cooperation partner. Having operated worldwide for many years, the company now has a global network of customers and references.

    Your expert

    Ein Portrait von Scheer Mitarbeiter Dr. Guido Ehmer

    Dr. Guido Ehmer

    Expert Public, Utilities & Higher Education