The ability to access data no matter where you are is taken for granted in our personal lives – and enterprise processes are no exception. Field sales, maintenance, and service staff need to be able to access data in SAP systems quickly and from anywhere to provide good customer service. Mobile access to data makes it possible to improve customer relationships and optimize processes while simultaneously reducing costs. Mobile solutions are also available for the shop floor, where they result in greater efficiency and transparency in production by reporting on equipment utilization and staff workloads, offering cockpits for plant and shift managers, and providing managers with useful dashboards.

The Scheer Mobility Solution provides full flexibility through individualized apps. They use standard interfaces that will be viable for years to come and provide data from SAP systems for users who are offline or on the go. The technology can be integrated easily into current and future projects with SAP Fiori (UX).

Scenario: field service

Scenario: maintenance

• Malfunction reports and task management
• Histories and document attachments
• Identification of machinery and systems via bar codes/QR codes
• Creation and management of follow-on activities
• Time confirmation
• Material updates
• Checklists, inspection lists, and meter and measurement readings
• Logging
• Photo documentation and signature function
• Inventory checking

Scenario: customer service

• Order data
• Histories and document attachments
• Time confirmation
• Material updates
• Checklists, inspection lists, and meter and measurement readings
• Service reports
• Photo documentation and signature function
• Inventory checking
• Contract management