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Inner resignation is a long-term, silent process occurring among dissatisfied employees. According to a study by Deloitte (2019), in Germany nearly six million employees have already mentally quit…

Connecting the usable resources is a central point in cloud computing. The connection between the on-premises infrastructure and the cloud environment plays an important role in IT operational tasks,…

Customer experience (CX) determines how customers perceive your company, your products and your services. This perception can occur consciously or unconsciously, and depends on the general appearance…

An important issue in IT Service Management is that of ITIL Continual Service Improvement (CSI).

“How does the system scale?” - “Is efficiency planning already integrated here?” - “How flexible can the system scale up and scale down if required?”

Two-thirds of the employees surveyed for the Gallup engagement index indicated feeling only a small degree of commitment to their company and to their own job – 16 % indicated they feel no commitment…