Daniel Misof, Expert for Process & Management Consulting at Scheer, sheds light on the possibilities opened up by process mining in combination with artificial intelligence.
An important issue in IT Service Management is that of ITIL Continual Service Improvement (CSI).
Artificial intelligence (AI) has already found its way into many areas of daily life. Following frequent application, AI is often no longer seen as such but rather as functioning little helpers in…
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