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  • Remote SAP Operation

    Remote SAP Operation

    at Goethe-Institut e.V.

    About Goethe-Institut e.V.

    The Goethe-Institut is the globally active cultural institute of the federal republic of germany. It sets internationally acclaimed standards in the „german as a foreign language“ training. The institute operates language courses, develops teaching material, trains language teachers and takes part in scientific research and language policy initiatives. It takes up trends in germany and supports international cultural cooperations through cultural events and festival participations.

    Logo Kundenreferenz Goethe Institut

    Challenge

    • No internal SAP Basis know-how
    • Secure remote operation for existing SAP-solutions
    • Access to reliable, flexible and scalable SAP-resources for upcoming and prospective SAP-Basis projects

    Solution

    • Remote SAP support takeover in customer‘s data centre
    • Connection to Monitoring- and ITSM-solutions by Scheer
    • Establishment of ITIL-based support processes

    Benefit

    • Flexible SAP Basis operation without creation of internal resources possible
    • High scalability adjusted to respective expectations
    • Guaranteed stable and secure SAP operation
    • Constant extension and optimization of the systems within the context of innovation management
    Bernhard Mair

    Bernhard Mair
    Head of IT Department

    "Scheer GmbH understands very well how to make a decisive contribution to the success of the system operation at the Goethe Institute within the professional SAP basic support."

    Your expert

    A profile of Scheer employee Martin Rosahl

    Martin Rosahl

    Expert Managed Services