About Goethe-Institut e.V.

The Goethe-Institut is the globally active cultural institute of the federal republic of germany. It sets internationally acclaimed standards in the „german as a foreign language“ training. The institute operates language courses, develops teaching material, trains language teachers and takes part in scientific research and language policy initiatives. It takes up trends in germany and supports international cultural cooperations through cultural events and festival participations.

Challenge

• No internal SAP Basis know-how
• Secure remote operation for existing SAP-solutions
• Access to reliable, flexible and scalable SAP-resources for upcoming and prospective SAP-Basis projects

Solution

• Remote SAP support takeover in customer‘s data centre
• Connection to Monitoring- and ITSM-solutions by Scheer
• Establishment of ITIL-based support processes