Structured optimization

As a cloud service provider, pro-active advice for our customers is important for us. Our aspiration is to actively support and advise our customers on the continuous improvement of their processes and systems.


Ticket based analysis and recommendations

Increasing numbers of tickets for the same problems are an indicator for the potential to optimize. Our ticket based evaluations support anticipatory analysis and deliver pointers on how you can further develop and optimize your processes, systems and applications.


Creating concepts

Within the framework of our service management offering we are your strategic and technology partner and support you with the creation of concepts for your business – from business process over the professional concept up to the technical detail design. Naturally, the service manager is your contact for when your needs develop further and your business changes. The service manager accompanies you during all steps in the change management process – whatever you are planning; re-structuring, upgrades, migrations and growth.


Implementation planning

We plan the implementation of the upcoming changes and enhancements together with you. Based on your priorities, and taking into account your capacity restrictions, we develop an integrated and valid master plan out of the defined individual measures. In this way we ensure long-term planning security.


Realization project management

On request we can look after the management of the project in the realization phase. Through this we guarantee that the defined time frame and the planned budget are adhered to, the known risks are minimized and the value of your investments is optimized. Naturally our project management methods are based on recognised standards such as PMI or PrinCe2.


Accompaniment of the change management process

We look beyond our horizons and know that with significant changes going beyond technical aspects, corresponding procedures for change management are necessary. We create plans for change, derive from these the necessary communication and training measures and can also implement them.


Michael Hoffmann

Head of Service Management

Scheer GmbH
Uni-Campus Nord
D-66123 Saarbrücken

T +49 681 96777-0