Standardised and certified procedures

For decades the name Scheer has stood for business processes. It is therefore natural for us to conceive, implement and optimize our own service and performance processes within the framework of a business process management system. For this we rely on standards such as ITIL and CoBIT.

External audits and diverse certifications guarantee the highest quality.

Information security management
Alongside our data centre, our whole managed services department is subject to ISO/IEC 27001:2013 certification. Our management and our employees ensure professional levels of information security for our customers’ systems.

Quality management system
We have designed our processes in accordance with the current ITIL standard V3 2011. The basis of our own activity is an ARIS integrated process management system with which we have achieved an extraordinary degree of process maturity.

Validation of computer supported systems
For our customers from the pharmaceuticals sector we possess qualified processes and systems built and run according to GAMP5/GxP requirements. This way you can make use of existing qualification plans and can integrate these into your QM processes.

Business Continuity Management
„Don‘t worry, it will be OK“ is no approach for us! In order to ensure our service levels are met we actively engage with the question of a possible disaster. For this reason we have defined our Business Continuity Management process according to the ISO 22301 standard and test this at least once per year.

Internal control system (ICS)
Your accountant will ask you about your outsourcing partner’s internal control system. As we are audited according to ISAE3402 / SSAE16 guidelines we can confirm the existence of a functioning internal control system (ICS) which will save you significant effort dealing with your own auditor.


Robert Müller

Head of Infrastructure & Operations

Scheer GmbH
Bismarckallee 9
D-79098 Freiburg

T +49 761 76613-0