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  • SAP application management

    SAP application management

    Application project

    Are you planning to change, extend, and further develop your SAP applications and processes? Do you also want to integrate cloud applications and services? We can adapt the functions and performance of such applications to your needs:

    • Transformation management
    • Change management
    • Cloud integration
    • New solutions
    • Implementation of new releases
    • Functional enhancements

    Application Maintenance & Business Improvement

    We'll advise you on how to continuously optimize your business processes through individual changes and extensions to the functions contained in your applications:

    • Minor changes & service requests
    • Implementation of new reports
    • Customizing modifications
    • ABAP, JAVA, HTML5 coding
    • SAP Fiori services
    • Adobe Forms
    • Access management requests

    Application Support

    Business processes are closely linked to IT. We can ensure all the activities related to the ongoing availability of certain applications and their defined functions. General inquiries, troubleshooting, and the establishment of workarounds within agreed-upon service and response times all fall within our areas of core expertise.

    • Service management
    • User requests
    • Business process monitoring
    • Automated service reporting
    • Service desk (first-, second-, and third-level support)
    • Incident / problem management
    • Escalation management
    • Service level agreements (Gold, Silver, Bronze)

    Value-Added Services

    In addition to the usual application support, our process-oriented approach offers you a wide range of solutions that render professional assistance in overcoming your challenges, such as:

    • SAP Cloud Platform integration 
    • SAP emergency user concept 
    • Outsourcing of SAP authorization support
    • SAP BI performance check 
    • Ticket flat rate for workload peaks 
    • Simplification checks 
    • Custom code migration 
    • Comparison of workbench objects across systems 
    • SAP Solution Manager extensions
    • Test management 
    • Reverse business process documentation 
    • IT service management

    Our SAP application management packages

    Basic

    Starter package

    • Service desk (5x11)*
    • Ticketing system
    • Core team (5x11)*
    • Activity report
    • SLA
    • Service management
    • Reporting

    Standard

    Comfort package

    • Service desk (5x11)*
    • Ticketing system
    • Core team (5x11)*
    • Activity report
    • SLA (5x11)* Bronze/Silver
    • Service management
    • Reporting

    Enterprise

    Premium package

    • Service desk (7x24)*
    • Ticketing system
    • Core team (7x24)
    • Activity report
    • SLA (7x24)** Gold/Platinum
    • Service management
    • Reporting

    Knowledge Transfer

    How our experts support you in realizing your goals

    [Translate to English:] Darstellung der SAP Application Managamenets der Scheer GmbH

    Your expert

    Portrait of Scheer Employee Marcus Held

    Marcus Held

    Expert Cloud Managed Services