SAP Application Management

Application Project

Are you planning to change, add to or further develop your SAP applications and processes? You would also like to integrate cloud applications and services? We will adapt the functional scope and performance range of the applications to your requirements:

  • Transformation Management
  • Change Management
  • Cloud Integration
  • New solutions
  • Introduction of new releases
  • Functional additions

Application Maintenance & Business Improvement

We will advise you on continually improving your business procedures and optimize your processes through customized modifications and additions of the functional scope of the applications:

  • Minor Changes & Service Requests
  • Implementation of new reports
  • Customizing adaptations
  • ABAP, JAVA HTML5 coding
  • SAP Fiori services
  • Adobe Forms
  • Access Management Requests

Application Support

Business processes are closely linked to IT. We will ensure the performance of all activities related to the ongoing availability of the applications and their defined functionality. General inquiries, analyses of issues and errors as well as the correction or the setup of workarounds within the agreed service and response times make up our core expertise:

  • Service Desk, 1st, 2nd & 3rd Level Support
  • Incident and problem management
  • Escalation Management
  • SLA‘s (gold, silver, bronze)
  • Service Management
  • User Requests
  • Business Process Monitoring
  • Automated Service Reporting

Other Services

Besides the classical support of your applications, our process-oriented approach offers numerous solutions offering you professional assistance in meeting your challenges, such as:

SAP Cloud Platform Integration | SAP emergency user concept | Outsourcing of SAP authorization support | SAP BI Performance Check | Flat-rate ticket for peak capacity utilization | Simplification Checks | Custom Code Migration | Comparison of workbench objects across system boundaries | SAP Solution manager additions | Test Management | Reverse Business Process Documentation | IT Service Management

Basic

Starter Package

  • check Service Desk (5×11)*
  • check Ticketing system
  • check Core team (5×11)*
  • check Activity record
  • nocheck SLA
  • nocheck Service Management
  • nocheck Reporting

Standard

Comfort Package

  • check Service Desk (5×11)*
  • check Ticketing system
  • check Core team (5×11)*
  • check Activity record
  • check SLA (5×11)* Bronze/Silver
  • check Service Management
  • check Reporting

Enterprise

Premium Package

  • check Service Desk (7×24)
  • check Ticketing system
  • check Core team (7×24)
  • check Activity record
  • check SLA (7×24)** Gold/Platinum
  • check Service Management
  • check Reporting

Knowledge-Transfer