Application Project
Application Project
Application Maintenance & Business Improvement
Application Support
Value Added Services
Are you planning to change, add to or further develop your SAP applications and processes? You would also like to integrate cloud applications and services? We will adapt the functional scope and performance range of the applications to your requirements:
We will advise you on continually improving your business procedures and optimize your processes through customized modifications and additions of the functional scope of the applications:
Business processes are closely linked to IT. We will ensure the performance of all activities related to the ongoing availability of the applications and their defined functionality. General inquiries, analyses of issues and errors as well as the correction or the setup of workarounds within the agreed service and response times make up our core expertise:
Besides the classical support of your applications, our process-oriented approach offers numerous solutions offering you professional assistance in meeting your challenges, such as:
SAP Cloud Platform Integration | SAP emergency user concept | Outsourcing of SAP authorization support | SAP BI Performance Check | Flat-rate ticket for peak capacity utilization | Simplification Checks | Custom Code Migration | Comparison of workbench objects across system boundaries | SAP Solution manager additions | Test Management | Reverse Business Process Documentation | IT Service Management
Service Desk (5×11)* Ticketing system Core team (5×11)* Activity record
SLA Service Management Reporting
Service Desk (5×11)* Ticketing system Core team (5×11)* Activity record SLA (5×11)* Bronze/Silver Service Management Reporting
Service Desk (7×24) Ticketing system Core team (7×24) Activity record SLA (7×24)** Gold/Platinum Service Management Reporting
