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SAP Application Management

Our extended workbench for your SAP application

Our SAP application management services

Our services can be put together individually on the basis of your requirements. You receive comprehensive support with the operation and further development of your application.

Application Projects

Are you planning changes, enhancements and further developments to your processes? We tailor the functional and service scope of the applications to your needs. Functional enhancements | new functions | new solutions | change management | transition management

Application Maintenance & Business Improvement

We advise you on the continual improvement of business operations and optimize your processes through minor individual changes and enhancements to the functional scope of your applications: Minor changes | service requests | new reports | customizing | ABAP/JAVA coding | Adobe forms | access management requests | maintenance (adapt./corr./perf.)

Application Support

Business processes are closely linked with IT. We guarantee all activities around the ongoing availability of your applications and their defined functionality. Our core competencies lie in the area of general enquiries, problem and error analysis as well as their correction or the implementation of workarounds within agreed service and reaction times: Service desk | service management | 1st, 2nd& 3rd level support | SLA‘s (Gold, Silber, Bronze) | user requests | business process monitoring | incident-/problem-management | service reporting | escalation management

Further Services

Alongside the traditional support of your applications our process-oriented approach enables us to provide a multitude of solutions that offer professional support for the challenges you face, such as: SAP emergency-user-concept | SAP RFC user check & optimization | outsourcing of SAP authorization supports | SAP BI performance check | Ticket Flat for peaks in demand | financial factsheet for debtors | comparison of workbench objects going beyond system boundaries | SAP solution manager | business process change analyzer | test management | reverse business process documentation | IT service management | E-balance service

We would be happy to give you more information about our service portfolio and to find a solution to your challenges together with you. Your system is in the best of hands with us.

Basic

Starting package

  • check Service Desk (5×11)*
  • check Ticketing system
  • check Core team (5×11)*
  • check Activity report
  • nocheck SLA
  • nocheck Service management
  • nocheck Reporting

Standard

Komfort Paket

  • check Service Desk (5×11)*
  • check Ticketing system
  • check Core teams (5×11)*
  • check Activity reports
  • check SLA (5×11)* bronze/silver
  • check Service management
  • check Reporting

Enterprise

Premium Paket

  • check Service Desk (7×24)
  • check Ticketing system
  • check Core team (7×24)
  • check Activity reports
  • check SLA (7×24)** gold / platinum
  • check Service management
  • check Reporting

The application support from Scheer allows us to focus on what we do best. We take care of our customers, they take care of our system. In doing so most issues are dealt with within 24 hours or even solved immediately on the phone. Scheer speaks our language – that of the personnel manager – and this gives an exceptional boost to our cooperation and our mutual understanding.

– Bertram Friedel, MAN Truck & Bus AG

Oliver-Waffenschmidt-1

Oliver Waffenschmidt

Head of Sales Managed Services

Scheer GmbH
Bismarckallee 17
D-790987 Freiburg

T +49 681 96777-0
Contact