The service provision sector has become mature: providers and services have become ever more transparent for customers and competitors and competition are growing. At the same time pressure on prices is increasing. There is practically no more differentiation between the purchase and sale of services and the purchase and sale of industrial products. Stable client relationships nurtured over many years are transforming into shorter term exchangeable and tender based relationships that require continual market cultivation and customer care. New EU directives for the de-coupling of audit and consultancy as well as for time limitations on audit mandates will also play a part in increasing competition. Alongside the end-to-end optimization of delivery processes the main weight of change will lie on sales and marketing: one’s own brand of service provision will have to be positioned professionally in the market. Unified management of the entire communication process will be as much of a challenge as building a sales and marketing operation. This all about the professional interplay of company communication, event marketing and sales activities. It is about the optimization of the sales process from opportunity identification to closing the sale, the management of the sales pipeline and the planning and control of incoming orders and the interaction with delivery.
Scheer offers dedicated sector expertise combined with a wealth of experience in generic strategy, management, process and IT consultancy. Our aim is the effective and efficient implementation of your business strategy and plans. Our entire service portfolio for the services sector is rigorously process based and is aimed at increasing your flexibility and adaptiveness as a significant operational success factor in a fast moving economy.