Establish key performance data in order to control the performance of the processes most important to your BPM strategy.
Start with identifying internal and external benchmarks and implement „best practice solutions“ in critical process areas.
Develop communication and qualification measures in order to embed „process thinking“ into your organization.
Define process standards, methodologies and approaches and ensure transparency and synergies between individual business units
Initiate process improvement projects (pilot projects) which have a positive impact on customer satisfaction and product launch times.
Establish BPM as a management discipline: operationalize your business goals in so doing support the implementation of your business strategy.
Develop a professional BPM skills centre and define clear process responsibilities.
Start your BPM activities initially in process areas with strong customer orientation and in product development.
Define an integrated business architecture in order to standardize and align processes and IT systems.
The 4 phases of the procedural model as a continuous process of improvement:
1
2
3
4
Situation analysis: clarification of status-quo and requirements and goals for process management
Conception: design of target status as an operational framework for BPM (architecture, organization, main processes, tools and project planning)
Implementation: create a process map, model processes, ensure quality, complete results documentation
Performance review: monitoring of results, milestones and follow-up of activities
Process & Management Consulting
Scheer GmbH
Uni-Campus Nord
66123 Saarbrücken
T +49 162 2934 453
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