Initiate process improvement projects (pilot projects) which have a positive impact on customer satisfaction and product launch times.
Establish BPM as a management discipline: operationalize your business goals in so doing support the implementation of your business strategy.
Develop a professional BPM skills centre and define clear process responsibilities.
Start your BPM activities initially in process areas with strong customer orientation and in product development.
Define an integrated business architecture in order to standardize and align processes and IT systems.
The 4 phases of the procedural model as a continuous process of improvement: