The Corona crisis has once again drastically highlighted existing deficits and the need for action in administrative digitization. While the focus of criticism lies primarily on schools and health agencies, the conditions prevailing there are representative of many other public institutions. Like numerous other sectors, public administration is facing the challenge of user-oriented, efficient and innovative digitization. Entrepreneurs, managers and decision-makers in public administration realize that they must find a way out of the thickets of digitization.
The successful implementation of legislation on the digitization of administration drives its digital transformation as an essential building block. What other building blocks exist and what role do processes play in administration? How important are data flow and technologies such as artificial intelligence (AI) on the way to smart government?