…then it’s all about the application of robotic process automation, RPA; a new technology which promises advances in efficiency in administrative functions and in service processes supported by computers.
In manufacturing today the use of robots is normal. There are assembly lines on which human beings no longer work. In office environments this is currently not the case. Computers and the ERP systems underlying them are naturally to be found everywhere and in decades past these have led to many successes in office rationalization. These computers are still being used by humans for manual, analogue administrative tasks as a rule, which are in part executed digitally in computers but still initiated by people.
Should one now wish to rely here on robotic support, one has to look very closely at the person and their work on the computer in order to see exactly what they are doing. Is it really necessary that each individual work step is completed by human hand? Generally speaking, areas of work which are simple and repetitive are quick to identify, such that they can be supported by complete automation – through RPA: continuous process automation by means of software supported by robots.